|
[Back
to Top]
|
|
The
Suggestion Box
|
|
|
Telephone:
|
888-Gro-GHCo
[888-476-4426]
|
|
Facsimile:
|
866-332-5334
|
|
Electronic
Mail:
|
suggestionbox@gardenhardware.com
|
|
Postal
Address:
|
Garden Hardware Co.
#39596
PO Box 105603
Atlanta, GEORGIA 30348-5603
SC
29412
|
|
|
|
|
[Back
to Top]
Shipping
Delivery
Schedule.
Most items are leave our warehouse within 3 to 5 business days. Delivery
time is normally 5 to 8 business days after shipping. With shippments
outside of the contential U.S. taking longer.
Out-of-stock
Items.
Every effort is made to keep our website up-to-date, however, if an item
is ever out-of-stock, you will be notified and have the opportunity to
keep or cancel your order.
Shipping Policy
-
Shipments
to Alaska and Hawaii: additional
$30.00 delivery charges apply. These chareges are applied automatically during check out.
-
UPS,
FedEx and specialized freight CANNOT ship to P.O. Boxes, therefore,
we CANNOT ship to recipients with P.O. Boxes.
Delivery Shipping
Rates.
General
Shipping Rates.
| Order Total |
Shipping Cost |
|
Up to
$14.99
|
$7.95
|
|
15.00-
$24.99
|
$8.95
|
|
$25.00-$39.99
|
$9.95
|
|
$40.00-$49.99
|
$11.95
|
|
$50.00-$74.99
|
$14.95
|
|
$75.00-$99.99
|
$17.95
|
|
$100.00-$149.99
|
$19.95
|
|
$150.00-$199.99
|
$24.95
|
|
$200.00-$299.99
|
$33.95
|
|
$300.00-$399.99
|
$44.95
|
|
$400.00-$499.99
|
$50.95
|
|
$500.00-$999.99
|
$74.95
|
|
$1,000.00+
|
$99.95
|
Oversized
Product Rate.
Oversized or
particularly heavy items may have additional shipping charges as indicated
on the product purchase page.
International
Orders.
At this time we do not ship internationally.
[Back
to Top]
Frequently
Asked Questions:
Below,
you will find a list of Frequently Asked Questions [FAQs] and links to
the answers. This list is designed to help you find information regarding
our products, store policies and shopping with us online. If you do not
find the answer to your question here, please contact
us and we would be happy to assist you.
How does the order process
work?
How does the shopping cart work?
What credit cards do you accept?
Is it safe to use my credit card on your site?
When are credit cards charged for an order?
Does Garden Hardware Co. charge sales tax?
What is the method of shipping?
Do you accept returns?
What is your return procedure?
What about product warranty?
What if my product is defective or received damaged?
How
does the order process work?
-
When
you see an item you would like, click on the "add to basket"
button. This places the item in an electronic shopping cart and takes
you to your Shopping Cart page. On this Shopping Cart page you
can review the items selected and choose to “Keep Shopping” or “Check
Out”. At any time you can check to see what you have placed
in your shopping cart and/or proceed to Check Out by simply clicking
on the "Shopping Cart" button at the top of any page. Shipping
and tax will be calculated on the billing screen prior to
your purchase.
-
After
you've finished shopping, select "Shopping Cart" at the
top of the page.
-
This
take you to your Shopping Cart page were you can review your selected
item(s). Click the blue “Check Out” button in the column under
your order.
-
Now,
you will be asked to fill in your shipping information. When you are
finished click the "continue" button.
-
The
next page shipping and tax charges will be calculate with your order
and can enter your billing information. Once you have finished
click the "continue" button.
-
The
next page is the final page. Here you will verify that all information
you have provided is correct. When you have finished, click
the "Send Order" button to complete your order.
-
Your
order will then be processed [this may take a minute or so]. When
processing is finished you will be given an order number and your
invoice will be electronically mailed to you. [You may
want to print this page for your records.]
-
If
you would like to contact us concerning your order please call
Customer Service or send an electronic mail to orders@gardenhardware.com
[please include your order number with any contact.]
[Back
to FAQs]
How
does the shopping cart work?
-
When
you see an item you would like to purchase, click on the "add
to basket" button. This places the item in an electronic shopping
cart and takes you to your Shopping Cart page.
-
On
this Shopping Cart page you can review the items selected and choose
to “Keep Shopping” or “Check Out”.
-
At
any time you can check to see what you have placed in your shopping
cart and/or proceed to Check Out by simply clicking on the "Shopping
Cart" button at the top of any page.
-
Shipping
and tax will be calculated on the billing screen prior to
your purchase.
-
If
there is a product you would like to remove from your shopping basket
simply click the remove button next to the item or enter “0” in the
quantity field.
[Back to FAQs]
What
credit cards do you accept?
We accept MasterCard and Visa.
Is
it safe to use my credit card on your site?
Very!
Garden Hardware Co. employs the latest Secure Socket Layer encryption
and security software to ensure that your payment details and credit card
information will not be compromised during transmittal between your computer
and our site.
When
are credit cards charged for an order?
Credit cards
are typically charged at the time the order is shipped. If there is any
problem with the credit card that is used or the information was entered
incorrectly you will be told that we are unable to authorize payment during
our checkout process. Please double check the credit card number you have
entered or choose to enter a different card. If the credit card is still
unable to be processed please contact us.
[Back
to FAQs]
Does
Garden Hardware Co. charge sales tax?
State laws require a South Carolina-based business (as is the case with
Garden Hardware Co.) to collect sales tax on orders shipped to South Carolina
addresses. We are currently are not required to collect sales tax on orders
shipped to residents of any other states. For delivery in South
Carolina a 5% sales tax will appear in the Check Out process.
What
is the method of shipping?
Our standard
means of shipment is UPS. Occasionally product are shipped directly
from our suppliers who may use other shipping methods. Some oversized
or exceptionally heavy items are sent via specialized motor freight and
are indicated on the products descriptions page as requiring this means
of shipment. Please review our Shipping and Returns
for more detail.
[Back
to FAQs]
Do
you accept returns?
Yes.
Please see our Return Policy and Return
Procedure above.
What
about a product's warranty?
Garden Hardware
Co. is committed to providing its customers with the best garden tools
on the market. We guarantee your satisfaction for the first 60 days.
After which we recommend you contact the manufacturer. To return
your Garden Hardware Co. product, please see our Return
Policy
What
if my product is defective or received damaged?
Items
deemed defective upon receipt or within 60 days of purchase can be returned
for full refund, replacement or credit. After 60 days we encourage
you to contact the manufacturer. To return your Garden Hardware
Co. product, please see our Return Policy and Return
Procedure
[Back
to FAQs]
[Back to Top]
Privacy
Policy
Effective
February,
2005
We
Are Committed To Respecting Your Privacy
The purpose of this privacy policy is to inform you of what personally
identifiable information or personal information we may collect from you
when you visit our web sites, how we use such information, and the choices
you have regarding our use of, and your ability to review and correct,
the information. This policy applies only to users accessing our web site
from the United States.
As a part
of our commitment to your privacy, Garden Hardware Co. support and adhere
to the guidelines and practices adopted by the Direct Marketing Association's
"Privacy Promise to American Consumers." We have agreed to (1)
provide customers with notice of their ability to opt out of information
rental, sale or exchange with other marketers; (2) honor customers' express
requests not to share their information with other marketers; and (3)
honor customers' requests not to receive mail, telephone or other solicitations
from Garden Hardware Co..
Collecting
Information About You
In
general, you can visit many of our web pages without telling us who you
are or revealing any personal information about yourself. We may track
the Internet domain address from which people visit us and analyze this
data for trends and statistics, but individual users will remain anonymous.
There
may be times (such as when you purchase or order a product, subscribe
to a service, register to receive catalogs, or to participate in contests,
sweepstakes or promotions, etc.) at which we ask you to provide certain
information about yourself, such as your name, shipping/billing address,
telephone number, email address, credit card information, personal interests,
etc. Whether or not to provide such information is completely your own
choice. But if you choose not to provide the information we request, you
may be unable to purchase products, or access certain services, offers
and content on our web site. For example, if you choose not to provide
us with a shipping address, we will be unable to ship any products to
you.
Using
Information About You
We
use the personally identifiable information you provide for internal purposes,
such as confirming and tracking your order, subscription or registration,
analyzing trends and statistics, informing you of our new products, services
and offers, and providing you with information from and about Garden Hardware
Co. From time to time we might establish a business relationship with
other persons or entities whom we believe trustworthy and whom we have
asked to confirm that their privacy policies are consistent with ours.
These are known as our Select Partners. In such cases we might share and
cross-reference information, including personally identifiable information
about you, that will enable such persons or entities to contact you regarding
products and services that may be of interest to you.
We may
also combine that information with publicly available information and
information we receive from or cross-reference with our Select Partners
and others. We use that combined information to enhance and personalize
your shopping experience with us, to communicate with you about our products
and events that may be of interest to you, and for other promotional purposes.
We may
contract with companies or persons to provide certain services including
credit card processing, shipping, data management, promotional services,
etc. We call them our Service Providers. We provide our Service Providers
with only the information needed for them to perform these services. We
also ask our Service Providers to confirm that their privacy practices
are consistent with ours.
Editing,
Updating, Correcting and Deleting Information About You
We
want to communicate with you only if you want to hear from us. If you
prefer not to receive information from us or from our Select Partners
please let us know by calling us at emailing us at privacy@gardenhardware.com.
Please be sure to include your email address, full name, and specifically
what information you do not want to receive. If you would like to update
or correct your email address, street address or other personal information
with us please contact us the same way.
Please
note that sometimes these requests may take up to 6-8 weeks to be effective,
particularly if we are removing your name from postal mailings. In addition,
when you purchase from us online or through our catalogs, or when you
choose to enter a sweepstakes or other promotion, we may need to contact
you via phone, email or mail to address questions or issues specific to
your order, entry, etc., even if you have opted to not receive communications.
Please
remember, if you delete certain information you may not be able to continue
to purchase products or access other portions of our web site without
entering additional information.
Links
to Third Party Sites
Our
web sites may contain links to web sites operated and maintained by third
parties, over which we have no control. Privacy policies on such linked
sites may be different from our privacy policy. You access such linked
sites at your own risk. You should always read the privacy policy of a
linked site before disclosing any personal information on such site.
Policy
Changes
If
we decide to change our privacy policy in whole or in part, we will inform
you by posting a notice on our web site. Those changes will go into effect
on the date posted in the notice. The new policy will apply to all current
and past users of our web site and will replace any prior policies that
are inconsistent. This policy was posted in February 2005.
[Back to Top]
|
